• Location: Service Center
  • Section: PC Service
  • Reporting to: Workshop Section Head

Job brief

Overall Job Purpose

The Team Leader should manage the technician’s team inside the workshop and make sure the job is done right from the first time in a timely manner by abiding to the OEM policy and standards for repair and maintenance operations.

Workshop Activities

  • Ensure that customer vehicles are fixed right from the first time.
  • Ensure that repairs are carried out within promised delivery time and estimated cost.
  • Order and follow up parts orders with Parts Department.
  • Inspect and test drives vehicle on which repairs are performed.
  • Return those vehicles failing the quality control inspection to the technician who performed work.
  • Assist the service advisors in identifying or diagnosing vehicle problems when needed.
  • Proper utilization of service facilities e.g. equipment, SST. Manuals, diagnostic tool.

Development of Employee’s Performance

  • Provide the servicing technician with an accurate description of the reasons for returning the vehicle to assist and guide him to solve the problem.

Position Requirements

  • Educational Requirements: Mechanical or Mechatronic Engineering
  • Special Certification or Training Required: Driving license
  • Required Industry Experience: Fresh graduate to 2 years of experience

Behavioral Competencies

  • Planning & Organizing
  • Working with People
  • Leading & Supervising
  • Delivering Results & Meeting Customer’s Expectations

Technical Competencies

  • Mechanical knowledge
  • Product knowledge