Job brief
Overall Job Purpose
The Team Leader should manage the technician’s team inside the workshop and make sure the job is done right from the first time in a timely manner by abiding to the OEM policy and standards for repair and maintenance operations.
Workshop Activities
- Ensure that customer vehicles are fixed right from the first time.
- Ensure that repairs are carried out within promised delivery time and estimated cost.
- Order and follow up parts orders with Parts Department.
- Inspect and test drives vehicle on which repairs are performed.
- Return those vehicles failing the quality control inspection to the technician who performed work.
- Assist the service advisors in identifying or diagnosing vehicle problems when needed.
- Proper utilization of service facilities e.g. equipment, SST. Manuals, diagnostic tool.
Development of Employee’s Performance
- Provide the servicing technician with an accurate description of the reasons for returning the vehicle to assist and guide him to solve the problem.
Position Requirements
- Educational Requirements: Mechanical or Mechatronic Engineering
- Special Certification or Training Required: Driving license
- Required Industry Experience: Fresh graduate to 2 years of experience
Behavioral Competencies
- Planning & Organizing
- Working with People
- Leading & Supervising
- Delivering Results & Meeting Customer’s Expectations
Technical Competencies
- Mechanical knowledge
- Product knowledge
